Please note that all prices are excluding VAT. You’ll be responsible for import taxes and customs locally when we ship your items. If you’re from the UK the VAT is added at checkout.

We provide a 12 months warranty for QuinSpin. This excludes:

• water damage. QuinSpin is vapour proof, NOT waterproof, hence should never be cleaned with or immersed in water. We provide a wire brush for cleaning purposes.

• accidental damage (eg. if a person drops it on a floor and something cracks or brake)

• brush heads (The bristles of the brush head will deform in time, and we have no control over how hard baristas are pressing on it. If the motor is spinning - please don't press harder. You will only slow down the motor and deform the bristles faster. That is why we designed the brush to be easy to refurbish. We are selling bristles replacement. Please don’t pull the brush’s bristles to see how strong they sit - you CAN pull them out when used force, but that’s not how the brush is supposed to be used)

• drill heads - our drill-heads don’t brake when used properly (Tested for 12 months for 1000 cleaning cycles per day). Yes, you can break it when hit with a lot of force OR let's say a barista will drop it on the floor and step on it. But this is accidental damage, not covered by warranty.
  

In any case we’re here to help. We are proud of QuinSpin and will fix or help to fix everything that can brake. If you are experiencing any issues, please get in touch at hello@quinspin.com

Returns. We can accept a return of unused product in the first 28 day since delivery.

Please send it back to us. We will examine the return and get back to you regarding the refund. Please note we don’t refund shipping costs.